Most Known FAQs for Home WiFi Series
Please check the serial of your cameras on the package or refer to the below picture to confirm which series your camera belongs to.
The below FAQs show the most known questions & answers we sorted out from customer feedbacks & reviews.
Please feel free to check whether the issue you met was one of them, the answer would usually work.
If it does not work at your case, please do not hesitate to contact our customer support at email@example.com, we will get back to you and provide you with satisfactory solution for you as soon as possible.
***Tips: Hold down the Ctrl key and the F key simultaneously then release to start a quick search in this page to target the issue you met***
Q1: The indicator does not turn on after I powered it. What should I do?
A1: Power the camera with another standard DV 5V 1.5A/2A power adaptor. If the indicator still does not turn on, maybe the camera is defective item, please contact our customer service email for free replacement.
Q2: The indicator light is on but the camera does not send any voice prompt. What's wrong?
A2: Please reset the camera to default settings and try again.
Q3: The camera does not connect to my phone, but I heard a voice prompt saying 'Connecting, please wait'. What should I do?
A3: Please press the reset button about 10 seconds to reset the camera and try again. You will hear a voice prompt saying 'Restore factory settings, please do not power off'.
Q4: I never received any verification email when I tried to register.
A4: Sometimes the verification email is considered spam, please Check the spam, try another email if this does not help
Q5: The camera video is sometimes not fluency, the camera is sometimes offline
A5: Reboot the router & camera, then try again.
In addition, if you insert a micro sd card in the camera, even the camera video is not that fluency, or the camera is sometimes offline because of the network reason, you will also get fluency & continuous video in the sd card.
Q6: How to save the video? What type of SD card does this camera support?
A6: You need to insert a Micro SD card to save the video. This camera works with Micro SD card, 8G~128G, class 10 recommended.
Q7: What to do if the alarm does not work?
A7: Please check the 'Motion Alarm' setting of the camera, make sure the 'Open Alarm' enabled, the 'Message Escalation' enabled, the 'Message Ignore' disabled. Then check the phone's notification settings to make sure the iCSee app get the notification permission of your phone.
Q8: How to connect the camera with AP mode if 'Add My Device (recommended) can't connect the camera to my phone?
A8: Press the reset button three times in a row to enter AP mode, then connect your phone to a wifi hotspot begins with 'camera_', the password of the hotspot is '1234567890', then click 'Add My Device(AP mode) when connecting the camera to your phone.
Q9: Why can't I watch the video when I'm not at home? It keep saying 'Is buffering, please later'.
A9: Please check whether there is any update for the camera firmware in Settings > General > Device Upgrade. If there is a 'Click to update device', click it to upgrade the firmware.
Q10: How to share my device to my family?
A10: Please download the app on another phone, select 'Add Shared Device'
Mode1: Share by QR code. Open the Settings > General, use another phone you want to share the camera with to scan the QR code of the camera to share the camera.
Mode2: Share with serial ID. Click the share icon of the camera, share it to the phone you want to share the camera with, copy the sharing link on another phone, click 'Add Shared Device', copy the sharing link and click save.
Please feel free to contact our customer support at firstname.lastname@example.org at any time if you need more support.
We are always here, happy to help you.
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